Age UK Notts - Patients' Representative Service (Lings Bar Hospital)

• Tuesday (9am - 4pm) • Wednesday and Friday (9am - 3.30pm

The Patients’ Representative Service offers support, representation, advocacy and information to older patients and their carers whilst at Lings Bar Hospital.

We can help if

You need extra support during your hospital stay or regarding your discharge home. We can provide independent support for patients and their carers. At some time, we all need support and representation, someone to be our voice. We all need someone who will listen.

What the service provides?

The Patients’ Representative may be able to help if:

• You are worried about an aspect of your hospital stay
• You want someone independent to speak on your behalf
• You need support during a time of crisis
• You have a difficult decision to make
• If you need general information or possible access to other services
• You require follow up support when you have been discharged home
• If you are worried or concerned, talk to us we are here to help

What extra support do we offer?

• Information on financial matters and benefits
• Information on health and social care
• Details on services available in the community once discharged home. For example befriending, day care shopping services and social groups

Who is this service for?

Patients and their carers.

Which area does this service cover?

This service is available at Lings Bar Hospital on the following wards:

• John Procter
• Castle
• Forest

How is this service delivered?

In person via one-to-one sessions • Over the telephone • Via email • Via Microsoft teams or Zoom

Free to patients and their carers