Overview
Travel Assistance
We're here to help when you need extra assistance when making your journey.
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day.
What if I can't book Passenger Assist in advance?
We understand that sometimes life can't always be planned ahead, and we'll still do our best to provide the same level of help in those circumstances - just make the station and train staff aware when you arrive at your departure station.
Requesting Passenger Assistance
There are several ways you can book your assistance in advance.
Passenger Assistance by Transreport App
You can now request assistance via your smartphone using the Transreport App: Download on the App Store (opens in new tab) or Google play. (opens in new tab) To find out more please visit the National Rail website. (opens in new tab)
Passenger Assistance by Transreport Webform
You can now request assistance using the Transreport Webform. To find out more or request assistance using webform please visit the Passenger Assistance website (opens in new tab) .
Contact
Local Offer
Travel assistance can be arranged prior to your intended travel.