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Severn Trent Big Difference Scheme

Overview

Who can apply
The Big Difference Scheme can offer a reduction of water bills to any Severn Trent customer with a household income below £16,480.
The support you could get
You could get up to 90% off the average Severn Trent bill.
The Big Difference Scheme will assess your household income when you apply.
That assessment determines how big a reduction you're able to get.
Your Big Difference Scheme payment plan
If your application is successful, you'll get a new payment plan.
The Big Difference Scheme design a payment plan especially for you.
Your new plan will include payments towards any debt on your account.
The scheme ends after a year
The scheme runs for 12 months at a time.
You'll have to apply again at the end of each year-long period.
For more information and to apply please visit the Severn Trent Big Difference Scheme website.

Contact

Gallery

Big Difference Poster
Big Difference Poster

Last updated: 30 March 2026